Average Standard Repair Times (SRT) for 103 Commonly Performed Labor Tasks in Fleet and Service Provider Operations (2023)

ABSTRACT

ATA’s Technology & Maintenance Council (TMC) has released its latest “Fleet & Service Provider Average Standard Repair Time (SRT) Survey,” which was administered in the second half of 2023 The purpose of the study was to aid in establishing baseline repair times that will improve shop productivity and profitability. This is the fifth year that TMC has conducted the survey, providing a four-year comparison of year-to-year SRT data.

The survey was based on Vehicle Maintenance Reporting Standards (VMRS) making it easier to aggregate repair times. Participants were asked to provide the time in hours to install specific parts or to perform needed labor in their facilities, not the rates that participants necessarily charge their customers. Data presented in this report is based on the labor description and the corresponding VMRS Code Keys for each task using VMRS Code Keys 15 (Work Accomplished) and 33 (Component Code).

The list of top 10 most labor intensive tasks was dynamic as compared to last year, with "New Truck In-service" topping the list for 2023. Conversely, the list of top 10 least labor intensive tasks was dynamic as compared to last year, with "R&R generator/alternator belt" topping the list for 2023.

The data collected for 2022 showed large increases in the times of per- forming repairs in many categories, whereas the data for 2023 shows labor times are stabilizing. Five new items joined the list in 2023. Seventy-one (71) tasks decreased in time to complete task; 24 increased; three were unchanged.