Average Standard Repair Times (SRT) for 75 Commonly Performed Labor Tasks in Fleet and Service Provider Operations

ABSTRACT Fifty-four TMC member fleet and service provider members responded to TMC’s “Fleet & Service Provider Average Standard Repair Times Survey,” which was administered in the first quarter of 2019. The purpose of the study was to aid in establishing baseline repair times that will improve shop productivity and profitability. The survey was based on Vehicle Maintenance Reporting Standards (VMRS) making it easier to aggregate repair times. Participants were asked to provide the time in hours to install specific parts or to perform needed labor in their facilities, not the rates that participants necessarily charge their customers. Data presented in this report is based on the labor description and the corresponding VMRS Code Keys for each task using VMRS Code Keys 15 (Work Accomplished) and 33 (Component Code). Repair and replacement of clutch assemblies and automatic transmissions were reported to be the most labor intensive tasks, followed by EGR cooler and radiator removal and replacement. Of the 10 most labor intensive tasks, three were associated with emission/exhaust, and two with engine/coolant systems. Conversely, four of the least labor intensive tasks were associated with brake system related repair/replacement.

June 25, 2019