Thirty-one TMC member fleet and service provider members re- sponded to TMC’s third “Fleet & Service Provider Average Standard Repair Time (SRT) Survey,” which was administered in the second quarter of 2021. The purpose of the study was to aid in establishing baseline repair times that will improve shop productivity and profit- ability. This is the third year that TMC has conducted the survey, providing a three-year comparison of year-to-year SRT data.
The survey was based on Vehicle Maintenance Reporting Standards (VMRS) making it easier to aggregate repair times. Participants were asked to provide the time in hours to install specific parts or to perform needed labor in their facilities, not the rates that participants necessarily charge their customers.
Data presented in this report is based on the labor description and the corresponding VMRS Code Keys for each task using VMRS Code Keys 15 (Work Accomplished) and 33 (Component Code). Repair and replacement of automatic transmissions and clutch assemblies were reported to be the most labor intensive tasks fol- lowed by EGR cooler, replacement of the air brake compressor, and radiator replacement. Conversely, the top 10 least labor intensive tasks remained generally stable, with wiper blade assembly joining the list for 2021, and A/C belt falling out of the top 10. Thirty-eight tasks increased in time to complete task; 60 decreased.