Fifty TMC member fleet and service provider members responded to TMC’s second “Fleet & Service Provider Average Standard Repair Time (SRT) Survey,” which was administered in the first quarter of 2020. The purpose of the study was to aid in establishing baseline repair times that will improve shop productivity and profitability. This is the second year that TMC has conducted the survey, giving the members a comparison of year-to-year SRT data.
The survey was based on Vehicle Maintenance Reporting Standards (VMRS) making it easier to aggregate repair times. Participants were asked to provide the time in hours to install specific parts or to perform needed labor in their facilities, not the rates that participants necessarily charge their customers.
Data presented in this report is based on the labor description and the corresponding VMRS Code Keys for each task using VMRS Code Keys 15 (Work Accomplished) and 33 (Component Code). Once again, repair and replacement of clutch assemblies and automatic transmissions were reported to be the most labor intensive tasks followed by EGR cooler, replacement of the air brake compressor edged out radiator replacement this year. Of the 10 most labor intensive tasks, two were related to emission/exhaust and conversely three of the least labor intensive tasks were associated to brake system related repair/replacement.