Impacts of COVID-19 on Maintenance Operations of Fleets and Service Providers: Results From Survey 3 (August 28, 2020)

ABSTRACT

ATA's Technology & Maintenance Council (TMC) conducted this third survey to assess the impacts of the COVID-19 Pandemic upon the maintenance operations of fleets and service providers, as a follow-on to the two prior assessments made in March and April, 2020. This survey, conducted in mid-August, investigated current and anticipated impacts in the areas of technician labor force readiness and in commercial vehicle parts supply chains. The survey found that despite a dramatic increase in cases over time, actual average impacts in both the shop labor force and parts/equipment availability areas remained relatively minor across the three surveys. Shop support supplies deliveries are improving in the current time frame and are now also minor. Expectations for the next 30-day period are for impacts on all labor force criteria continue to be minor. Adverse impacts on supply chain categories are expected to be at the same minor levels currently being experienced. The ability to recruit, hire and train new or replacement technicians continues with moder- ate disruptions being encountered, as was reported in the first two surveys. This survey also summarize COVID-19 related policies and procedures which are in place for nearly all of the respondents.