Position Available: Diesel Technician Shop Manager – MERJ Fleet Services

Position Available: Diesel Technician Shop Manager – MERJ Fleet Services

Shift: First Shift Monday – Friday, 6:30am – 4:30pm (alternating Saturdays)

FLSA Status: Exempt full-time  Location: Buffalo, NY  Salary Range: $85 - 100K per year

Summary: Responsible for the scheduling, completion, and follow-up of repair jobs and orders in the shop including start to finish of repair orders on customer’s vehicles, pricing of parts and labor, communication with Service Advisor and Parts department for completion of repair orders, creating and entering estimate into software program for invoicing. Responsible for motivating, developing, and directing staff as they work, assign work based upon technician individual strengths. Management of labor resources determining how man ours will be utilized to efficiency and effectively complete repairs. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Knowledge of business and management principles involved in strategic planning, employee performance and coordination of all departments. Responsible for the overall safety of all employees and constant oversight of all shop conditions.

Duties and Responsibilities include the following:

Manager Responsibilities

  • Manager of Service Advisor, Parts Advisor and Shop Mechanics
  • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
  • Will be responsible for the creation and constant monitoring and adjusting of employee’s schedules. This involves time off requests in coordination with Human Resources.
  • Availability outside of normal scheduled work shift. This includes evening hours to assist mechanics and dispatchers with any concerns / questions during 2nd and 3rd shift.
  • Will be assigned work cell phone for any weekend shop emergencies/concerns that may arise involving customers.
  • Investigate accidents or injuries and prepare reports of findings in coordination with human resource manager.
  • Monitor employees' work levels and review work performance.
  • Confer with personnel, such as management to coordinate work activities, resolve employee grievances, or identify and review resource needs.
  • Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
  • Coaching and Developing of technicians through direct hands-on training of repairs operational procedures.
  • Responsible for onboarding all new technicians.
  • Monitor mechanics and the progress of the jobs they are working on.
  • Ability to resolve conflict and negotiating with others.
  • Will be required to meet weekly with ownership for review of operations and monthly management meetings.
  • Requires making decisions that impact the results of co-workers, customers or the company.
  • Ability to adjust actions in relation to others’ actions. Bringing others together and trying to reconcile differences.
  • Actively looking for ways to help people.
  • Being aware of others’ reactions and understanding why they react as they do.
  • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
  • Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
  • Review mechanics performance with Human Resource Management and Ownership on an ongoing basis.
  • Reviewing mechanics repair stories in coordination with service advisor for accuracy.
  • Review End of Shift Lock up Check List.
  • Review End of Shift from 3rd Shift Dispatcher and discuss details each morning ahead of shift change.
  • Will manage and monitor order of the parking lot and customer’s vehicles.
  • Before and after shift must do a thorough drive around of parking lot.
  • Must maintain an organized work area and keep files neat and orderly.

Operational Responsibilities

  • Requisition of materials and supplies, such as tools, equipment, or replacement parts.
  • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
  • Examine objects, systems, or parts to determine needed installations, services, or repairs.
  • Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
  • Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
  • Meet with vendors or suppliers to discuss products used in repair work.
  • Communication is required between you and the customers pertaining to estimates, changes in cost accrued during the repair, and completion of job.
  • Manage workflow of shop in conjunction with Service Advisor. This involves supervising, directing, and checking other technician’s work performance.
  • Daily communication with Service Advisor & Parts department at the Harlem location in order to assign jobs and for knowledge of appropriate parts and supplies that are needed to complete the repairs on jobs.
  • Responsible of performing quality checks per each unit after repairs have been made and before vehicles leave the shop. Will instruct mechanic when job is not completed correctly and follow through on assisting if mechanic is unfamiliar with correct procedures on how to complete the repair.
  • Accountable for overseeing test driving of customer’s vehicles for diagnosis and quality control.
  • Reviewing mechanics repair stories for accuracy.
  • Assist with inventory of tire and parts in coordination with Parts Advisor – list in EOS Report what tires, parts, or supplies that were used and need to be replaced in inventory.
  • Maintain inventories of materials, equipment, or products.
  • Ordering of equipment, supplies, or materials.
  • Develop, implement, or evaluate maintenance policies and procedures.
  • Develop or implement electronic maintenance programs or computer information management systems.

Shop Safety

  • Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
  • Assure compliance of safety procedures in coordination with property maintenance. Any safety issues concerning safety of the shop, employees, vendors, customers should be reported to Ownership immediately.


  • 5+ years of experience in a shop or service center environment, preferably with a focus on fleet management
  • Experience managing a team of mechanics and coordinating with vendors.
  • Proven track record of delivering quality repairs and maintenance on time and within customer's budget.
  • Knowledge of vehicle systems and maintenance requirements
  • Strong communication and interpersonal skills
  • Excellent organizational and time-management skills
  • Bachelor's degree or equivalent work experience
  • Familiarity with computerized maintenance management systems (CMMS) is a plus.
  • Creation and building of repair estimates using SRT's (Standard Repair Times)

Certificates and Licenses:

  • Department of Transportation inspection qualified.
  • New York State heavy duty inspector’s license.
  • CDL Class A.
  • Possession of a valid MACS card for performing mobile AC repairs.

Education/Experience: High school diploma; Minimum of 8 - 10 years management experience. Extensive knowledge and experience in the heavy-duty diesel repair field (Minimum of 15 years’ experience).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to climb stairs, carry supplies and parts up and down stairs, must be able to lift 60lbs, stand, sit, kneel, squat, lay, bend, push and pull during the work shift. Frequently walk from the office to shop area and parking lot.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to wet or humid conditions (non-weather), work near moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), and extreme heat (non-weather). The employee is occasionally exposed to work in high, precarious places, risk of electrical shock and vibration. The noise level in the work environment is usually loud. Safety precautions must be thoroughly practiced due to the nature of the heavy-duty trucks, equipment, and machinery within the shop and property.

Related keywords: manager diesel shop technician repair

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